ABOUT US AND ITPRENORi

ITprenori is a company that is providing IT courses for children from A to Z. They offer a wide variety of courses, from the basic to the advanced. The IT pre-k classes are fun and engaging for the kids and their parents. IT pre-k offers a way for kids to learn computational thinking, logic and problem solving skills.

See our courses

Centrul ITprenori & DaGe CJD System SRL

ITprenori is a project that was built in collaboration between Centrul ITprenori SRL and DaGe CJD system SRL.

The project is meant to help children and teenager to learn all about IT and to have a better understanding about what IT world is like.

Our specialists have poot togheter more courses in PDF format, videos, E-learnign platform and also one on one sessions only to guid everiboidy on the right way to learn programming and robotics.

Centrul ITprenori SRL | 40390530 | J35/89/2019 | Timis | TIMIŞOARA, STR. MUREŞ, NR.1A, CAMERA 6B

DaGe CJD System SRL | RO34241682 | J35/627/2015 | Timis | TIMIŞOARA, STR. MUREŞ, NR.1A, CAMERA 6A

Terms of the service/delivery

Product Description: Most of our products are digital products create by us based on our knowledge and experience. All the products can be accessed at any time.

Payment Terms: the payments for our products are processed by PayU platform and they are providing the safety of the transfer an payments for us and for you as a customer.

Delivery Terms: our products are delivered by email as soon as we receive the payment confirmation form PayU platform. One of our team member will contact you in regard with one on one services that we are providing and he/she will send the proper connection.

Refund Policy: our products are online digital product that you are purchasing and downloading when we are providing you the link for the download. The product can not be returned.

Privacy Policy: DaGe CJD System SRL and Centrul ITprenori SRL operates itprenori.ro. This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send. In addition, we may use third-party services, such as Google Analytics, that collect, monitor, and analyze this data. If you have any questions about this Privacy Policy, please contact us at contact@dage.ro.

Fomal Complaints Policy and Escalation Policy

Purpose

We regard a complaint as an expression of dissatisfaction about our organisation, our staff, our partners, our contracted service providers or anyone else acting on our behalf. A complaint can be received verbally, by phone, by email or in writing.

Our Policy

To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint. To make sure everyone at DaGe knows what to do if a complaint is received. To make sure all complaints are investigated fairly and in a timely way. To make sure that complaints are, wherever possible, resolved and that relationships are repaired. To gather information which helps us to improve what we do. All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.

Procedure

The person who receives an email/written/phone or in person complaint should:
Write down the facts of the complaint
Take the complainant’s name, address and telephone number
Note down the relationship of the complainant to DaGe the complainant that we have a complaints procedure
Tell the complainant what will happen next and how long it will take
Where appropriate, ask the complainant to send a written account by post or by email so that the complaint is recorded in the complainant’s own words

Resolving Complaints

The complaint will be formally acknowledged within 48 hours and will be logged to our customer feedback register within 2 working days.

Continuous Improvement

We monitor and review the effectiveness of our complaints handling process to ensure that this continuously improves and learnings from complaints handling are carried through into the organisation.
This policy does not cover complaints from staff. Overall responsibility for this policy and its implementation lies with the HR Manager. Complaints are reviewed annually to identify any trends which may indicate a need to take further action.

HOW DO I PAY

Safe Payments

All payments are safe and encrypted processed.

Quick responce

All our orders will be received by our personal and you will be informed about the payment status.

Quick and easy

No need to fill in special details and informtions.

Special Care

Our personal will be on your side if you need special informations.

STRIPE

We have only one payment processor and this is the STRIPE payments processor.

Here are some benefits to use the STRIPE platform for the payment procesing.